Interior Design Company in Dubai | Decorster

Frequently Asked Questions (FAQs)

You have questions? We Have Answers!!

About Us Questions

What is Decorster

Decorster is a residential design and fit out boutique that assists you in creating stunning spaces by offering turnkey interior solutions that are durable and affordable. Our expert team of interior designers are passionate about helping and understanding your vision for your home, (Read more)

What does an interior design service mean

At Decorster, we have multiple design packages that cater to your design needs and an expert designer that is assigned to your package depending on your style preference. Our designer will then work on your given space and will provide you with different design solutions and ideas by communicating online through our platform. (Read more)

What kind of projects can Decorster help you with

Decorster is a one stop solution for home owners, renters and anyone who is looking to remodel or design their space while assisting you with your design as well as fit-out and contracting needs. You can select our custom package and have an option to choose from our list of services depending on your requirements.

How is Decorster different from others

To answer this, our main difference lies in our unique virtual interior design platform that allows you to receive beautiful home decor solution from our expert designers, simultaneously personalizing the entire experience by providing multiple home visits (Read more)

Packages & Pricing Questions

How does a design package work at Decorster

Decorster design packages are divided based on the type and the number of rooms that you want us to design for you. (Read more)

What do I get in a single room package

Package Detail (Read more)

How do I know what package is suitable for me

Method 1: At Decorster, design packages are recommended based on your style preference, budget and on the basis of the type of changes that you would be incorporating. (Read more)

How does one single room design package differ from the other

Details of single package (Read more)

What is custom packaging? How does it work

Custom packages are tailor made packages that gives you an option of selecting our services that assist you right from the design to the fit out and execution stage. (Read more)

Is there any price advantage if I buy a package for more than one room

Yes, we recommend our client to select more rooms in order to get a final price advantage. The more rooms you select the better the price you get.

What does 'priority services' imply in both the packages

In VIP package you will have the advantage to skip the queue over people who have bought elite package hence giving you priority. Similarly in custom package you will get priority over Elite and VIP package.

How do I get in touch with the support team before buying any package

You can always contact us by sending us an email on hello@decorster.com / abdul@decorster.com or you can ask us about your query by visiting our contact us page and filling in a small enquiry form.

How Decorster Works

How can I create a Decorster Account

Get yourself a Decorster account just by visiting our sign up page and registering yourself with an email ID.

What if I cannot sign in to my account

We are sorry for the inconvenience, feel free to contact us at hello@Decorster.com and we will get in touch with you.

How to get started after buying a Decorster design package

Sign in to your account and you can see you package for a particular room has been bought. Our team will then contact you in order to schedule a site visit to understand your requirement, your style preference and also to do a complete measurement of the house. (Read more)

How do I get assigned to a Decorster designer

After buying our design package it is important for you to take our style quiz in order to know what your style preference is, as the designer will be assigned to your project based on it.

When does the designer start working on my room

Once the site visit has been completed, the designer will get in touch with you via chat within the span of 1 - 2 days for the initial design discussion. Based on the requirements given by you, the designer will then start working on your space.

How can I get in touch with my designer

Before we start working on your project, our designer will get in touch with you via chat on our website in order to schedule a site visit to discuss about your style quiz and get to know your design brief to ensure your vision for the project. (Read more)

What kind of inspiration photos should I submit

We suggest our clients to share as many inspiration photo as they can, giving their opinion and comment for each picture that they upload on the WhatsApp chat informing us the things that inspires them the most.

What do I get from using Decorster

Our services depend on the type of package you select. At Decorster you will receive: (Read more)

How do I raise a complaint against my designer

We are sorry that you are facing trouble with our designer. Just let us know about your issue by filling out our ticket form which can be found in the menu option in your account. Once you raise a ticket for an issue, we try to solve it as soon as possible.

What If I don't like the designs that I received from my designer

That's completely okay! If you don't like our first proposed design concepts, at Decorster we offer 2 revisions per design concept to ensure that you are completely satisfied with the final design.

Will I be able to retain some of my current furniture / items that I have

Yes, all you need to do is to tell us what furniture / item you want us to retain in your site visit with the designer and we will propose your furniture layout plan incorporating those selected items.

How much time does it take to finish the design for a room

We will provide to with a project schedule of every room that you've bought in your account, so depending on the package you select we will follow the given schedule to complete your project. If you are facing certain delays from our end, feel free to email us on hello@Decorster.com.

How much time does my designer require to submit each stage of my design

We propose to send you each stage of our services within the given days mentioned in your project schedule, however if you are facing certain delays from our end, feel free to email us on hello@Decorster.com

What is a shopping list How can I order products listed on it

The shopping list consists of a detailed list of all the proposed furniture and home decor accessories that are available in UAE with contact details of suppliers and vendors. (Read more)

What is the difference between Photoshop rendering and 3D max rendering

Photoshop rendering helps you in visualizing your design in 2D, with floor plan indicating furniture placement, floor finishes and design intent furniture.Whereas, 3D Max creates a real-life image of your final design, showing you the overall look and feel of your space in 3 dimensions.

How is the custom package different from the other two packages

The custom package is mainly for people who have their designs ready and just wants fit-out execution work to be done. We assist you right from the design to the implementation of your dream home project, giving you a complete all inclusive solution.

How to get started after selecting custom package

After accepting our quotation for your selected services online, your personal designer starts working on the designs for your project. Once the design stage is completed, we then provide you with a team to execute your project in to reality.

What is a custom design form

A custom design form is a basic enquiry form that helps us to know your design and implementation service requirements and provides us with your approximate budget value for the same.

How much does the custom package cost

The costing in custom package completely depends on your needs and requirements. We give you the option to pay only for your preferred services.

Is it compulsory for me to take each and every service that is mentioned in the custom package form

No, it is completely up to you to select a minimum of any 6 design services that you would like us to assist you with. We also give you the option to select any implementation services that you would require our help in.

How can Decorster design my kitchen or / and bathroom as well as remodel it

You can avail this option of design and remodel of kitchen and / or bathroom only with our custom package. Just visit our packages page and select design and execution, after that select kitchen / bathroom as your desired room and fill in your required (Read more)

How much time does a custom package project usually take

Time taken to complete your project in custom package completely depends on the number of services you have selected. Although, our best effort lies in completing your project in the given time frame.

How does the designer know about my style preferences for the custom package

Your personal designer has a one on one discussion with you on site, helping your designer to know your vision for the project.However, your style quiz and design brief incorporating your requirement and design style is linked to your account and can be viewed by your designer at the beginning of the project.

When does the designer start working on my room

Every stage of the project is clearly defined in your account and based on it the designer starts providing you with your project deliverables in order to complete the design for the project. (Read more)

How to get in touch with the support team if I'm facing any issue

We are sorry for the inconvenience, feel free to contact us at hello@decorster.com and our support team will get in touch with you.

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Style Quiz Question

What is Style Quiz and how is it helpful

Decorster style quiz is a free, fun and interactive way for you to know your style preference and helps you in knowing what design package you can buy. We take you through a series of fun (Read more)

What if the end result after taking the style quiz doesn't match my style

If you feel that your style quiz result does not match your taste, no worries! , once you have a bought a package of a particular room, you can tell us your specific style preference and design inspiration in the design brief.

How many times can I take the style quiz

We give you the option to take your style quiz as many times as possible, until and unless you are satisfied with the result.

How can I know that my style quiz results have been viewed by team Decorster

We have linked your style quiz result with your Decorster account so once you take our style quiz it automatically gets saved in your account and can be seen by you as well our team.

Is it mandatory for me to take the style quiz

It is not mandatory for you to take our style quiz, however we recommend you to take the style quiz if it's your first time on our website.

How can Decorster design or remodel my kitchen or / and bathroom

You can avail this option of design and remodel of kitchen and / or bathroom only with our custom package. Just visit our packages page and select design and execution, after that select (Read more)

Can I skip the style quiz and directly buy my design package

Yes!! You can always skip the style quiz and directly select your preferred design package in the packages section on our home tab.

What should I do if I am still unsure of what package to buy after taking the style quiz

You can always contact us by sending us email on hello@Decorster.com or you can ask us about your query by visiting our contact us page and filling in a small enquiry form.

General Questions

How do I sign up for my Decorster account

It is as simple as clicking on our 'sign up' button, and filling in your email address information and creating a password.

What if I forget my password

In case you forget your password, simply click on the 'Forgot Password' button and you will receive an otp via your registered email that helps you reset your password.

How can I edit my account settings

To edit your account settings, you need to log in to your account and go to your profile and make the necessary changes. Make sure you click on the 'save' button.

What if I am not in UAE, will I still be able to use Decorster services

Unfortunately our services cannot be availed if you are not residing in UAE.

How can I get in touch with the Decorster team

You can always contact us by sending us email on hello@Decorster.com or you can ask us about your query by visiting our contact us page and filling in a small enquiry form.

How can Decorster design my kitchen or / and bathroom as well as remodel it

You can avail this option of design and remodel of kitchen and / or bathroom only with our custom package. Just fill in your required information in our custom form and our designer will get in touch with you and start working on the design phase. (Read more)

Can Decorster help me with complete fit-out execution work / renovation work

Yes we can. You can avail the above mentioned service by filling in the custom design form. Subsequently, our team will get in touch with you.

What is the Decorster refund policy for all the design packages

100% refund guarantee, if we are unable to provide you with the promised.

What is the difference between Photoshop rendering and 3D max rendering

Photoshop rendering helps you in visualizing your design in 2D, with floor plan indicating furniture placement, floor finishes and design intent furniture. (Read more)

Can Decorster help us design a commercial space

Yes!! we would love to help you with your commercial space, decorster are now able to provide us with such service.